Refund Policy

Navidou generates a personalised travel plan specifically for your family, your destination, your children's ages, your travel style. Because this content is created for you individually, and generation begins immediately after payment, we're generally unable to offer refunds once your plan has been generated.

This is consistent with EU digital goods regulations, which allow the right of withdrawal to lapse when a consumer has consented to immediate delivery of a personalised digital service.

Duplicate payments: if you were charged twice for the same plan, we will refund the duplicate charge promptly.

Technical failures: if something went wrong during generation and you never received a usable plan, please contact us. We'll either regenerate your plan or issue a refund.

Genuine issues: if you feel your situation is unusual or unfair, reach out. We'd rather resolve things calmly than leave anyone feeling let down.

Email us at hello@navidou.com with your order details and a brief explanation. We typically respond within 1–2 business days.